John & Krystine’s Claim Story

John & Krystine’s Story

In September 2017 John was diagnosed with bowel cancer. In their words, this is how the critical illness cover we set up for them has helped them through this devastating time.

“We are so thankful to Fiona for recommending our AVIVA critical illness insurance policy. We never actually believed we would ever have to use the policy, but in September 17 we did. Words can’t express the horror and terror you feel when you are told you have cancer, it’s just not something you think will happen to you.

John has now had three operations and is awaiting chemotherapy. Thanks to our policy our mortgage has now been fully paid off, which is a huge weight off our minds. This has also meant that I have been able to reduce my full time working hours down to part time to enable me to be at home more for John & our sons.  Words can’t express what a difficult time this is for us, but knowing that we don’t have to make any mortgage payments is just amazing.

Thanks Fiona for all your help and support and ensuring we were fully covered. We can’t recommend Hollybeck enough, not only are you highly professional, but you have given a personal service that you just don’t get everywhere.”

When we set up policies for our lovely clients, we honestly hope they never have to claim. But, when they do we are there to help them every step of the way. From helping with claim forms, to chasing the insurer until the money is paid to them, we try to take away any stress we can at this difficult time.

We are sending lots of love and positive thoughts to John, Krystine and their family.